FAQ

Below are some common questions about orders, shipping, and returns.
If you don’t find what you’re looking for, feel free to contact us — we’re happy to help.

Orders

Can I change or cancel my order after placing it?

We process orders quickly to ensure timely delivery.
If you need to make a change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

I entered the wrong shipping address. What should I do?

If you notice an address issue, contact us immediately at service@cavelora.com.

We’ll do our best to update the address before the order ships.
Please note that we are not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

Shipping

Where do you ship from?

To provide efficient delivery, orders may ship from U.S.-based warehouses or international fulfillment centers, depending on product availability and destination.

The shipping location is selected automatically to ensure the most reliable delivery option for your order.

How long does shipping take?

Estimated delivery times are as follows:

  • United States: 3–15 business days

  • International orders: 10–20 business days

These timeframes are estimates and may vary due to customs processing, carrier delays, or local delivery conditions.

How much does shipping cost?

Shipping costs are calculated at checkout and clearly displayed before you complete your purchase.

Occasionally, we may offer shipping promotions, which will be noted on our website.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number.

You can track your shipment at:
👉 https://www.17track.net

Please allow 24–48 hours for tracking information to update.

Do I need to pay customs fees or import taxes?

For international orders, customs duties or import taxes may be applied by your local authorities.

These fees are not included in the product price or shipping cost and are the responsibility of the customer.

My order is delayed. What should I do?

If your order hasn’t arrived within the estimated delivery timeframe, please contact us.

We’ll assist in checking the shipment status and help determine the next steps.

Returns & Refunds

What is your return policy?

We accept return requests within 30 days of delivery.

To be eligible, items must be unused, in original condition, and in the original packaging.

Please contact us before sending any items back, as returns must be approved first.

How do I start a return?

To initiate a return, email service@cavelora.com with:

  • Your order number

  • A brief description of the issue

  • Photos or videos if the item is damaged or defective

Our team will review your request and provide return instructions if approved.

Where do returns need to be sent?

Approved returns should be sent to the following address:

Cavelora Returns
301 East Arrow Highway, Suite 101
San Dimas, CA 91773
United States

Please do not send returns without prior approval.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Original shipping fees are non-refundable.

How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are issued within 5–10 business days to the original payment method.

Processing times may vary depending on your payment provider or bank.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of delivery.

We’ll review the issue and offer a suitable solution, which may include a replacement or refund.

Product & Safety

Are your products safe for food contact?

Yes. Our products are made with food-safe materials and are designed for everyday kitchen use.

Please refer to individual product pages for specific material details.

How should I clean the products?

Most products can be cleaned with warm water and mild soap.

We recommend avoiding harsh chemicals or high-heat dishwasher settings unless otherwise stated on the product page.

Contact & Support

How can I contact customer support?

You can reach us using the details below:

Email: service@cavelora.com
Phone: (+1) 253-322-2592

Address:
301 East Arrow Highway, Suite 101
San Dimas, CA 91773
United States

We aim to respond to all inquiries as quickly as possible.