Refund & Return Policy
At Cavelora, we want you to feel confident about your purchase.
If something isn’t right, we’re here to help and will do our best to resolve the issue in a fair and reasonable way.
Please review the information below regarding returns, refunds, and exchanges.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging
- Free from damage caused by misuse or normal wear
Please note that items showing signs of use or damage unrelated to a product defect may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used.
If you are unsure whether your item qualifies for return, please contact us before initiating a return request.
How to Start a Return
To request a return, please contact our support team at service@cavelora.com with the following information:
- Your order number
- A brief description of the issue
- Photos or videos, if the item arrived damaged or defective
Our team will review your request and provide return instructions once the return is approved.
Please do not send items back without contacting us first, as unapproved returns may not be processed.
Return Address
Once your return request has been approved, items should be sent to the following return address:
Cavelora Returns
301 East Arrow Highway, Suite 101
San Dimas, CA 91773
United States
Please ensure that returned items are properly packaged to prevent damage during transit.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider or bank.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Depending on the situation, we may offer:
- A replacement
- A refund
- Or another appropriate solution
Supporting photos or videos may be required to help us resolve the issue efficiently.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellations may no longer be possible.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check with your bank or payment provider
- Contact us at service@cavelora.com if further assistance is needed
We’re always happy to help.
Contact Us
If you have any questions regarding returns or refunds, please reach out to us:
Email: service@cavelora.com
Phone: (+1) 253-322-2592