Return & Refund Policy
RETURN & REFUND POLICY
1. 7-DAY RETURN WINDOW
You may request a return within 7 days after your order has been delivered.
To be eligible for a non-defective return:
• The return request must be submitted within 7 days of delivery.
• The product must be unused, undamaged, and in its original condition.
• All original accessories and included items must be returned with the product.
• The product should be returned in its original packaging whenever reasonably possible.
• Proof of purchase or your order number is required.
Returns requested after the 7-day return period may not be accepted.
2. HOW TO REQUEST A RETURN
Before sending any item back, please contact our customer care team:
Email: service@cavelora.com
Phone: (+1) 253-322-2592
Please include:
• Your order number
• The email address used to place the order
• The reason for your return
• Photos or video if the item is damaged, defective, or incorrect
Our team will review your request and provide return instructions if your return is approved.
Please do not send products back without first contacting us.
Unauthorized returns may not be accepted or processed.
3. CHANGE-OF-MIND RETURNS
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product:
• The return must meet the eligibility requirements above.
• Return shipping costs are the responsibility of the customer.
• Original shipping charges, if any, are non-refundable.
• We recommend using a trackable shipping service.
Cavelora is not responsible for return packages lost or damaged while being shipped back to us by the customer.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your product arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Email: service@cavelora.com
Please include your order number and clear photos or video showing the issue.
If we confirm that the product is defective, damaged in transit, or incorrect, Cavelora will provide an appropriate solution, which may include:
• A replacement
• A refund
• Other reasonable resolution
For approved defective, damaged, or incorrect-item returns, Cavelora will cover the reasonable return shipping cost or provide return instructions at no additional cost to you.
5. NON-RETURNABLE ITEMS
For hygiene, safety, and product-quality reasons, we may not accept non-defective returns if:
• The product has been used
• The product has been altered or modified
• The product shows signs of misuse or damage
• Parts or included accessories are missing
• The item was returned without authorization
• The return request was made more than 7 days after delivery
This does not affect your rights regarding products that arrive defective, damaged, or incorrect.
6. REFUNDS
Once your return is received, we will inspect the item.
If the return is approved, your refund will be issued to the original payment method.
Approved refunds are generally processed within 5 business days after inspection.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Processing times vary by financial institution.
7. PARTIAL OR REDUCED REFUNDS
Where permitted, we may reduce a refund if a returned product:
• Is missing accessories or components
• Has been damaged after delivery
• Shows signs of use beyond what is necessary to inspect the item
• Is returned in materially different condition from when it was delivered
Any deduction will be based on the condition of the returned item.
8. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at:
service@cavelora.com
We will do our best to accommodate your request.
However, once an order has entered processing or has already shipped, we may not be able to cancel or modify it.
If the order has already shipped, the standard return policy will apply after delivery.
9. REFUSED OR UNDELIVERABLE PACKAGES
If an order is returned to us because:
• The delivery address provided was incorrect or incomplete
• Delivery was refused
• The package was not collected
• The carrier was unable to complete delivery for reasons outside our control
we will contact you once the shipment is returned.
Additional shipping charges may apply if you request that the order be shipped again.
10. WARRANTY CLAIMS
Our 7-Day Return Policy is separate from the Cavelora 1-Year Limited Warranty.
If your Curve 38 develops a covered manufacturing defect after the 7-day return period, you may still be eligible for warranty service.
Please refer to our 1-Year Limited Warranty Policy for full details.
11. CONTACT US
If you have questions about a return, refund, or your order, please contact us:
Cavelora Customer Care
Phone:
(+1) 253-322-2592
Email:
service@cavelora.com
Address:
301 East Arrow Highway, Suite 101
San Dimas, CA 91773
United States
Please note that this address should not be used for returns unless our customer care team has specifically instructed you to send your return there.